Question 1

1. How do I view and download my digital certificates?

Accepted Answer

Step 1: Visit MySkillsFuture.gov.sg.(http://myskillsfuture.gov.sg/)
Step 2: Click on ‘Access E-Services’.
Step 3: Select ‘Download Certificates’ and you will be prompted to log in.
Step 4: Log in via Singpass and you will be redirected to the Careers & Skills Passport page, where you can view your list of learning records.
Step 5: Click on the specific record and click on the download icon to download the respective certificates. For OpenCerts, a new browser tab for https://OpenCerts.io (https://opencerts.io/)will open where you can view your OpenCert record.

Question 2

2. Will I be able to print or download a PDF copy of my OpenCerts Certificate?

Accepted Answer

Yes, you will be able to access your OpenCerts Certificates and print or download PDF copies through your Careers & Skills Passport on MySkillsFuture portal. After selecting the desired OpenCerts Certificates, you will be redirected to a simple step-by-step guide to view, download and print their OpenCerts certificates on https://opencerts.io.(https://opencerts.io/)

Question 3

3. I would still like to download a PDF softcopy of my OpenCerts certificate. How should I do so?

Accepted Answer

You may go to the SOA or Qualification listed in Careers & Skills Passport, click on the download icon at the SOA or Qualification. You will be redirected to view, download and print the OpenCerts certificates on https://opencerts.io.(https://opencerts.io/)  
When the WSQ SOA or Qualification certificate opens up in a new window in “Opencerts.io”, you will have to follow the steps below to set the parameters for saving the digital certificate in PDF:  
Step 1: Click on the “Print” button. 
Step 2: Indicate “Save as PDF” in the destination.  
Step 3: Under Pages: select “All”. 
Step 4: Under Layout: select “Portrait”. 
Step 5: Select “Save” to download a PDF copy of the certificate.

Question 4

4. How do I access the Careers & Skills Passport?

Accepted Answer

After logging in on MySkillsFuture portal, click on the profile icon on the top right of the homepage, then select “View Careers & Skills Passport”.

Question 5

5. How do I share my OpenCerts certificates?

Accepted Answer

You may download the certificates on Careers & Skills Passport and attach the OpenCerts file (.opencert) as an attachment in an email. Alternatively, you may download a PDF copy of your OpenCerts and attach it in an email.

Question 6

6. I received an OpenCerts file (.opencert) file from an institution, but it is not stored in Careers & Skills Passport. Can I upload it onto my Careers & Skills Passport?

Accepted Answer

You will be able to upload it onto your Careers & Skills Passport in Q1 2025.

Question 7

7. Is there any fee involved for me to use OpenCerts?

Accepted Answer

No.

Question 8

8. Can I rename my OpenCerts file?

Accepted Answer

Yes, you may rename the OpenCerts file but you must retain the file extension (.opencert) for it to be readable.

Question 9

9. I did not receive my OpenCerts certificates from my institution. Who should I contact?

Accepted Answer

Individuals may contact their respective institutions for more details on the availability of their digital certificates.

Question 10

10. Will I continue to receive physical certificates from my education and training institution, in addition to the OpenCerts digital certificates?

Accepted Answer

Please contact your respective education and training institution directly for clarification.

Question 11

11. If I do not have a Singpass account, can I access Skills Passport?

Accepted Answer

You can only browse sections and search for information that does not require logging in. To access Skills Passport, you are required to log in with your Singpass account.

You will need your Singpass account to register for an account on MySkillsFuture. Click here (https://www.singpass.gov.sg/home/ui/register/instructions)to register for a Singpass account.

Question 12

12. How do I view and download my OpenCerts digital certificates?

Accepted Answer

Step 1: Visit MySkillsFuture.gov.sg.(http://myskillsfuture.gov.sg/)

Step 2: Click on ‘Access E-Services’.

Step 3: Select ‘Download Certificates’ and you will be prompted to log in.

Step 4: Log in via Singpass and you will be redirected to the Careers & Skills Passport page, where you can view your list of learning achievements records.()

Step 5: Click on the specific record and click on the OpenCerts download icon to download the respective certificates. For OpenCerts, a new browser tab for https://OpenCerts.io (https://opencerts.io/)will open where you can view your OpenCert record.

Question 13

13. Do foreign alumni of Singapore education institutions have access to MySkillsFuture to retrieve their digital certificates?

Accepted Answer

To access your digital certificates, please use the Careers & Skills Passport feature on MySkillsFuture, which requires Singpass login. We have discontinued support for Portal ID, No Portal ID, and social media logins to enhance security and streamline access.

If you're unable to retrieve your certificates, please contact your issuing institution directly. Alternatively, you can submit feedback using this form (https://go.gov.sg/cspfeedback)and choose the "Careers & Skills Passport" category.

Question 14

14. I recently became a Singapore Citizen/PR. Will I be able to merge the records in my foreigner and Singapore Citizen/PR accounts?

Accepted Answer

No, account merging is not possible. Instead, you will need to upload your certificates to your Careers & Skills Passport. This feature will be available in Q1 2025.

Question 15

15. I am a foreigner and recently renewed my passport. Can I use my new passport number to download my certificates?

Accepted Answer

No, please contact your issuing institution directly. Otherwise, you may raise feedback via this form (https://go.gov.sg/cspfeedback)and choose the "Careers & Skills Passport" category.

Question 16

16. If I have questions on my OpenCerts, who can I contact?

Accepted Answer

Please contact your issuing institution. Otherwise, you may raise feedback via this form (https://go.gov.sg/cspfeedback)and choose the "Careers & Skills Passport" category.

Question 17

17. How long will the digital certificates be kept on the MySkillsFuture portal?

Accepted Answer

All digital certificates records will be available permanently on MySkillsFuture portal.

Question 18

18. Can I download digital certificates more than once?

Accepted Answer

Yes, there is no limit to the number of times digital certificates can be downloaded by trainees from the MySkillsFuture portal.

Question 19

19. Why can’t I locate my WSQ e-Certs in my Careers & Skills Passport?

Accepted Answer

Please approach your training organisation as your WSQ e-Certs might not be ready for download.

If your course was completed from 1 July 2024 onwards, e-Certs will not be issued. OpenCerts will continue to be issued for new WSQ attainments.

Question 20

20. Who can I approach if I face difficulties in accessing and downloading my WSQ e-Certs?

Accepted Answer

You may approach your respective training organisations for assistance in downloading your WSQ e-Certs.

Question 21

21. What should I do if my Careers & Skills Passport shows an e-Cert with incorrect details?

Accepted Answer

You may notify SkillsFuture Singapore (SSG) at 6785 5785 or submit your feedback at the SSG Service Portal via this form (https://go.gov.sg/cspfeedback)and choose the "Careers & Skills Passport" category. To facilitate investigation, please provide the following information:

• Screenshot of the e-Cert(s) with incorrect details
 • Trainee’s email and/or contact number
 • Trainee’s NRIC number

Before you do, please check through all your personal and course details reflected on the e-Certs. The course details will include the WSQ Competency Standard (CS) or Technical Skills and Competency (TSC) title and code. Course title will not be reflected on the WSQ e-Cert.

Question 22

22. What do trainees need to do if they have attained all the Statements of Attainment (SOAs) to qualify for a WSQ full qualification?

Accepted Answer

Before 31 Dec 2022, if a trainee had attained all the SOAs from multiple training providers to qualify for a WSQ full qualification, trainee will have to inform the training provider which delivered the last qualifying SOA to write in to SSG to generate the WSQ full qualification.

From 1 Jan 2023, trainees will only qualify for a WSQ full qualification from WSQ training providers approved by SSG to deliver the WSQ full qualification programme. Trainees can stack WSQ SOAs offered by the same training provider to attain a WSQ full qualification, and WSQ training providers can recognise SOAs attained by trainees from other training providers based on prevailing guidelines on recognition of prior learning.