DETERRENCE

Service Description

Deterrence: Manage Disorderly Conduct and Threatening Behaviour TGS Code: TGS-2019503253 Course Code: SEC-ICM-1001-1.1 Course Duration: 16 Hours (2 Days) Class Timing: 9:00 AM – 6:00 PM (excluding lunch break) Course Overview: This WSQ-accredited course is designed to equip learners with the skills and knowledge required to manage disorderly conduct, deter threatening or abusive behaviour, and maintain a safe environment. Participants will learn to identify abnormal behaviour, de-escalate tense situations, and comply with organizational and legal protocols. This course is a key component of the Progressive Wage Model (PWM) pathway for security personnel in Singapore. Learning Outcomes: Upon successful completion, learners will be able to: ✔ Prepare professionally for duty in accordance with organizational standards ✔ Maintain a visible presence to deter abnormal or threatening behaviour ✔ Identify and respond to disorderly or abusive conduct ✔ Communicate effectively in tense situations and escalate when necessary ✔ Comply with legal and organizational procedures during interventions Course Outline: - Overview of deterrence and its role in maintaining public safety - Identifying common types of disorderly and aggressive behaviour - Recognising early warning signs and behavioural cues - Understanding risk factors and potential triggers for escalation - Techniques for engaging individuals calmly and professionally - Verbal and non-verbal de-escalation strategies - Maintaining situational awareness and personal safety - Responding appropriately to threatening behaviour - Requesting support and engaging relevant authorities when necessary - Conducting safe withdrawal or handover when needed - Accurate and objective incident reporting - Effective communication with supervisors and emergency services - Post-incident reflection and improvement of response techniques Assessment Details: Mode: Written and practical assessment Duration: 2 hours Conducted By: POLWEL Co-operative Society Ltd Venue: Etann Consultants Pte Ltd Results: Released immediately after assessment Certification: Participants who pass the assessment will receive a Statement of Attainment (SOA) from SkillsFuture Singapore (SSG). SOA Title: SEC-ICM-1001-1.1 Deterrence Course Fee: (Terms & conditions apply for Singaporeans and PRs) - Singaporean (Below 40 years old): $181.50 - Singaporean (40 years old and above): $108.90 - Singapore Permanent Residents (PRs): $181.50 - Malaysians: $363