DETERRENCE (MANAGE DISORDERLY CONDUCT AND THREATENING BEHAVIOUR)
Individual is able to gain knowledge and skills in managing disorderly conduct, deal with threatening and abusive behaviour and be able to apply them in the workplace.
Preparation For Duty
Prepare and dress according to organisational grooming standards
Clarify details of work assignment and requirement for the day
Prepare area for work activities
Deter Threatening Behaviour Through Visible Security Presence
Identify areas of activities that may be high risk to abnormal behaviour
Show visible presence in designated areas to deter abnormal behaviour
Recognise abnormal behaviour promptly
Discourage abnormal behaviour with another security officer in pair
Report to supervisor or control room for reinforcements to deal with abnormal behaviour
Refer to briefing notes and instructions from clients on management of banned characters
Report details of intrusion to appropriate authorities in the event of entry of persons
Escalate situation to supervisor or police, in the case of emergency or fire
Comply with legal requirements and organisational procedures when deterring threatening behaviour through visible security presence
Deal With Disorderly/threatening Behaviour
Identify disorderly/threatening behaviour
Respond quickly to abnormal behaviour together with other security officer
Demonstrate effective communication skills
Get immediate help from others, when necessary if situation escalates
Report details of adverse behaviour to appropriate authorities
16 Hrs (2 Days), Excluding lunch break.
(9am - 6pm x 2 Days)
An assessment of 2 hours will be conducted by POLWEL at Etann Security Consultant Pte Ltd. Results will be made known immediately after assessment.
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as SEC-ICM-1001-1.1 Deterrence.
Please send your application to firstname.lastname@example.org.